Here you’ll find all the information you need to prepare and organize your stay: details about your arrival and departure, practical tips, and information for the period following your stay.
The email containing your promotional code is sent at least 48 hours after your initial newsletter subscription.
If you have unsubscribed and wish to re-subscribe, you will not receive the code again. Additionally, you must not be affiliated with a corporate benefits program or a marketing partner to be eligible.
If you haven’t received the email after this period, you can contact Belambra’s support service at Encadrement.Plateau@belambra.fr.
You can view the best discounted offers HERE.
How to use your voucher:
General conditions for the voucher:
Your next vacation is waiting!
Choose your ideal destination now and get ready to create unforgettable memories.
The most common reason for a declined payment is that the authorized limit—for your credit card, bank transfer, or direct debit—has been exceeded.
Even if your account has sufficient funds, this does not change the situation. The only solution is to increase your payment limit.
Once the issue is resolved, you can attempt the payment again. To do so, log in to your personal account HERE.
We accept five different payment methods:
- Credit card and American Express:
You can pay using multiple credit cards to avoid limit issues.
- Bank transfer
- Bank or postal check
- Gift vouchers:
We accept CADHOC, CADO check, Ticket Complément Accentiv KADEOS, and only KADEOS and Tir Groupé gift vouchers.
- Holiday vouchers:
You also have the option to pay with holiday vouchers online.
For all check payments (bank, postal, gift, or holiday), we kindly ask you to send your check or paper Ancv vouchers (via registered mail) at least 55 days before your departure, along with the barcode slip from your booking confirmation, to the following address:
Belambra Clubs
Service ADV
63 avenue du Général Leclerc
TSA 30001
92340 Bourg la Reine Cedex – France
We invite you to either choose another payment method or try again later. Our advisors are available at +33 1 46 10 13 14 (local call charges apply) for further assistance.
To confirm your option, you need to pay a 30% deposit via credit card. This deposit can be paid directly through your customer account.
If your departure is within 30 days, the full amount of your stay will be required via credit card. The remaining balance will be automatically deducted on the due date specified in your confirmation.
Belambra offers the possibility to book online via a dedicated platform with:
To access the discounts via your works council, log in using your provided credentials and book through your dedicated space. To view offers, click HERE.
If you have a partner code from your works council and wish to apply it to your reservation, please have it ready and call one of our advisors at +33 1 46 10 13 14, who will add it to your booking.
The process to confirm your stay depends on the start date of your reservation:
✔ If your stay starts in more than 30 days:
To confirm, you must pay:
Once the payment is processed, you will receive a confirmation email, which will include your payment schedule for the remaining balance.
✔ If your stay starts in less than 30 days:
To confirm, you must pay:
Once your payment is recorded, you will receive a confirmation email.
If you have placed an option on a stay, the dates and price are guaranteed for 48 hours.
✔ If you are leaving immediately:
Your stay will be confirmed as soon as you complete the payment online HERE, covering:
Once your payment is validated, you will receive an email confirmation with all the details of your booking.
If you haven’t received your confirmation email, check your spam/junk folder!
If it’s not there, you can access your confirmation by logging into your personal account on www.belambra.fr.
Alternatively, retrieve your booking details using your reservation number and email address.
No voucher is issued, and no document is required.
Upon arrival at Belambra, the reception team will ask for:
Valid ID required: National ID card, passport, or driver’s license. Only the ID of the person who made the booking is necessary.
To cancel your stay and submit a claim for insurance reimbursement:
1️⃣ Notify Belambra Clubs immediately by:
2️⃣ You will receive an invoice by email, which you can submit to your insurance for reimbursement.
3️⃣ Belambra refunds:
You must declare your claim within 5 working days:
For emergencies during your stay:
If the booking was made before November 13, 2024:
| Cancellation Timing | Fees Applied |
|---|---|
| More than 45 days before departure | €60 per booking |
| 30-44 days before departure | €75 per booking |
| 29-21 days before departure | 25% of the booking amount |
| 20-10 days before departure | 50% of the booking amount |
| Less than 9 days before departure | 100% of the booking amount |
If the booking was made from November 13, 2024:
| Cancellation Timing | Fees Applied |
|---|---|
| Up to 30 days before departure | €45 processing fee + non-refundable processing fees |
| Less than 30 days before departure | 100% of the booking amount (no refund) |
Important Notes:
You can check your booking reference by logging into the "Reservation" section of your personal account on the website www.belambra.fr.
This reference number is assigned to you as soon as you make a reservation or place an option on a stay.
For confirmed stays, your booking reference can also be found in the confirmation email.
This number is essential for accessing the "Confirm or settle my stay" section and must be provided when contacting our customer service or the Belambra club where you will be staying.
For any questions regarding your booking, you can reach us at +33 1 46 10 13 14 (local call rate) from Monday to Friday, 8:30 AM to 7:30 PM, and Saturday, 10 AM to 6 PM.
You can also contact us by email at Resaindividuals.Dc@belambra.fr, making sure to include your booking reference.
If you have placed an option on our website or by phone, you can confirm it via the "My Account" section at the top of each page on the site.
The validity of an option is 3 days. After this period, the option expires (the booking no longer exists, and the accommodation is automatically put back on sale).
We recommend confirming within the given timeframe to secure your chosen accommodation type and rate.
A 30% deposit of the total stay amount is required to confirm your booking. You will then receive a confirmation email with deposit details and the final payment deadline (30 days before your departure).
The payment terms depend on your stay’s start date:
If your stay begins in more than 30 days:
If your stay begins in less than 30 days or is immediate:
You can find our general terms and conditions of sale by clicking HERE.
To create your account:
Your personal space will be automatically created and activated if you make an online reservation. You will receive an email confirming this. You can then change your assigned password in the "My personal info" section.
Our range is evolving!
Choose the destination that suits you best from our 3B, 4B, and 5B clubs, all located in the most beautiful places in France.
Our chefs offer balanced, homemade cuisine.
Enjoy quality French cuisine made with regional products. Each meal features a buffet selection with seasonal dishes. The weekly menu, available at any time during your stay, also highlights themed dinners (e.g., Dolce Vita Italian, American Adventure, Childhood Flavors, etc.).
A dedicated buffet is available for babies aged 3 to 24 months, offering balanced meals approved by pediatric nutritionists. Adapted tableware, blenders, and microwaves are also at your disposal.
We offer full board, half board, or, in some destinations, a dinner-only option.
Please check directly with the club. The club's phone number is listed on your confirmation and can also be found in the "Practical Information" section on the club’s dedicated page.
This service is subject to availability at the club and must be paid for on-site.
Unfortunately, we cannot guarantee gluten-free meals in our clubs, as gluten is present in many food products such as bread, pasta, and pastries.
We offer four types of vacation experiences so you can choose the stay that suits you best. Discover them by clicking HERE.
The main differences between the clubs lie in the services offered on-site:
Club 3B: Enjoy a variety of activities, friendly entertainment, and kids’ clubs in a warm atmosphere, all in the most beautiful locations in France. If you’re looking for a simple, authentic vacation experience with all the essentials at hand, a 3B club is the perfect choice!
Club 4B: Get access to a wider range of activities, extended kids’ club hours, and an enhanced dining experience with local flavors. If you love the Belambra experience but want a more complete version, go for a 4B club!
Club 5B: Our iconic 5B clubs are designed to exceed your expectations. Enjoy extra special touches, stylish spaces, live cooking stations, themed evenings, and nighttime activities for children. If you’re looking for an intense and surprising Belambra experience, 5B clubs are for you!
The invoice is automatically sent by email the day after the end of your stay.
The administrative fees cover the creation and management of your stay, from confirmation to the issuance of the invoice. The cost is fixed and does not vary based on the number of guests but depends on the number of nights booked:
These fees must be paid at the time of booking. If you add options after booking, you will not have to pay them again.
The amount of the administrative fees is clearly displayed when you click on the "Rates and Reservations" button.
Our prices are calculated including tax (TTC - Toutes Taxes Comprises) and are clearly indicated on our website www.belambra.fr. This includes:
The TTC (all taxes included) mention will appear clearly on your booking confirmation and invoice.
We’re sorry, but our invoices are contractual documents and cannot be modified. They comply with current accounting standards and meet all fiscal and regulatory requirements.
Additionally, our stays are sold as packages, including various services (accommodation, dining, entertainment, etc.) that cannot be itemized separately. As a result, we cannot provide a breakdown of individual services within these packages.
Belambra invoices comply with new invoicing standards (as per the 2024 Finance Bill on mandatory electronic invoicing). These standards require a detailed breakdown of VAT rates for each service, which may make the invoice more complex to read.
We recommend referring to your booking confirmation, which serves as a summary document listing all services along with their corresponding prices.
The Léo Clubs welcome your children based on the period and their age, starting from 4 months for certain destinations, with prior booking and a paid service.
Little ones are taken care of by our early childhood specialists in secure and equipped areas. Older children enjoy supervised activities with qualified instructors, tailored to each age group. Different activities are offered every day.
Special activities for children are also organized every afternoon: dance parties, movies, shows, etc. All children are invited to participate, even those who are not registered in the Léo clubs during the day.
You can enroll your children for one day or up to 5 consecutive days, along with an evening service (please check the club's practical information for more details).
Clubs for Toddlers: from 4 to 35 months (pre-booking and paid service)
From 4 months, little ones are cared for by our early childhood specialists.
The Renardeaux Cubs: from 3 to 5 years / The Pirates: from 6 to 10 years
Create beautiful memories for your children!
Juniors: from 11 to 13 years / Teens: from 14 to 17 years
At Belambra, teens have fun together with complete freedom. The animators offer activities without imposing them!
During school holidays, our Belambra clubs offer a wide range of sports activities:
In summer:
In winter:
During summer school holidays, get active to music and in the water. Stretching, muscle strengthening, abs and glutes... Let our professionals guide you!
To practice sports at your own pace, you can also enjoy the facilities available at the club: tennis courts, swimming pool, multi-sport fields, and pétanque courts.
For parking information, we encourage you to visit the club's page and click on the "Practical Information" section.
The information will be available in the "Coming by car" section.
Services provided for accommodations under the Rental package:
Paid services:
Services included for half-board or full-board accommodations:
For more details on included or paid services for your club, we suggest visiting your club's page and clicking on the "Accommodations" section. You will find all the information at the bottom of the page.
Traveling with family or friends? We aim to provide you with the best conditions for your holiday.
Our Reduced Mobility accommodations are marked with the (♿ PMR) logo on our website.
We recommend calling our central reservation service to discuss your specific questions related to traveling with a motor disability (room layout, bathroom facilities, specific disability accommodations).
You can contact us at 01 46 10 13 14 (local call rate) or by email at Resaindividuals.Dc@belambra.fr, providing your booking reference number.
Not all of our clubs offer accommodations for people with reduced mobility.
You can find the list of clubs offering accommodations for people with reduced mobility (♿ PMR) here.
To save space in your car, we lend you a baby kit.
The baby kit includes:
The kit is available free of charge for babies under 24 months, with prior booking.
Depending on the club and the type of room you booked, a hairdryer is available in your room or at the reception. For more details before packing, call the club where you will be staying.
Each rental accommodation includes a television, whether in a club or Belambra hotel. The TV service is included, so you can enjoy your favorite shows upon arrival.
The available channels include:
If you're used to watching TV or replays, note that Wi-Fi is available in most of our clubs, as well as in all Premium accommodations (please check your club's practical info for more details).
Wi-Fi is also available as an optional service. To guarantee access upon arrival, we recommend booking this service in advance.
We recommend checking the club's page and clicking on the "Activities" section. There, you will find all the activities available within the club and nearby, as well as information about the region's offerings.
The "insurance" service we offer covers the main risks that may occur:
Before your stay:
Detailed breakdown of coverage
During your stay:
Multirisk individual stay insurance
You can subscribe to our "insurance" service up to 30 days before the start date of your stay. To do so, please contact us directly by phone at 01 46 10 13 14 (this is a toll-free number). Please have your booking reference number handy.
Our services are open Monday to Friday from 8:30 AM to 7:30 PM, and Saturday from 10:00 AM to 6:00 PM. For your convenience, we recommend calling between 11:00 AM and 4:00 PM.
If you wish to plan your route well in advance, you will find all the contact information for your club, as well as directions to get there by car, train, or plane, on our website under the "Practical Info" section of your club's page.
You do not need any specific documents:
Upon arrival at your Belambra holiday destination, our reception team will ask for:
Check-in times
Accommodations are available from 5:00 PM. In the full-board or half-board packages, dinner on your arrival day and breakfast on your departure day are included.
If you arrive early, you will be greeted at reception and invited to return at 5:00 PM. A luggage room is available for you to store your belongings. If you arrive after 8:00 PM, please inform reception if possible. Upon arrival, a welcome message will inform you of your accommodation number and where to pick up your keys.
Mandatory procedures for pets
Pets are accepted for a fee in certain clubs and at specific dates. Please check in the "Practical Info / Things to know" section of the club. You must ensure that hygiene rules are respected, as well as the peace and safety of other residents. Your pet must be microchipped, kept on a leash, not allowed in common areas, and you must have an up-to-date vaccination record.
Check-out times
You must vacate your accommodation on Saturdays before 10:00 AM. For weekends and short stays ending on Sundays and public holidays, check-out is required before 2:00 PM, and you can enjoy the club until 5:00 PM.
You will find the snow report and skiing conditions here:
We are experiencing a technical issue that is causing some reservations not to appear on certain customer accounts.
If this is your case, we invite you to contact us at 01 46 10 13 14 so that our advisors can guide you on the next steps.
If you are experiencing a malfunction with the link for pre-checking, we recommend that you contact the club directly before your arrival to complete the check-in, or do it directly upon arrival at the reception.
During pre-checking, a credit card imprint is required.
If you are unable to enter your personal information on your booking, you can reach one of our advisors at 01 43 13 10 14, who will assist you over the phone with the process.
If you no longer have access to your account, we invite you to click on the link HERE
or copy this URL: https://www.belambra.fr/user/forgot-password
You will need to enter your email address to receive a password reset link.
Complaint before stay:
You can contact us at 01 46 10 13 14 (local call rate).
You also have the option to send us an email at Encadrement.Plateau@belambra.fr, making sure to include your booking reference number.
If you are awaiting a refund due to a cancellation of your booking, the refund processing time is 3 weeks: